Privacy Policy

Effective date: May 25, 2018

WILKENS & Söhne GmbH ("us", "we", or "our") operates the website https://www.wilkens-silber.de/ (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.wilkens-silber.de/

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our service to you.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Usage Data
We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data
WILKENS & Söhne GmbH uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Germany and choose to provide information to us, please note that we transfer the data, including Personal Data, to Germany and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
WILKENS & Söhne GmbH will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data
Legal Requirements
WILKENS & Söhne GmbH may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of WILKENS & Söhne GmbH
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data
The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Google Webfonts
In order display content correctly and graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts/) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.
Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible - but currently also unclear whether and, if so, for what purposes - that operators of corresponding libraries collect data.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Use of Google Maps
This Service uses Google Maps API to display geographical information visually. When using Google Maps, Google also collects, processes and uses data about the use of map functions by visitors.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Google AdWords and Doubleclick
Our Service uses Google Conversion Tracking. If you have reached our website via an ad placed by Google, Google Adwords sets a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad served by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can see that the user has clicked on the ad and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be traced through the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that personally identifies users.
If you do not wish to participate in tracking, you can refuse the setting of a cookie required for this - for example via browser settings that generally deactivate the automatic setting of cookies or set your browser so that cookies are blocked by the "googleleadservices.com" domain.
Please note that you may not delete the opt-out cookies as long as you do not wish measurement data to be recorded. If you have deleted all your cookies in your browser, you must set the respective opt-out cookie again.
For more information on data processing conditions for Google DoubleClick, click here:
https://privacy.google.com/intl/en_uk/businesses/adsservices/

Google Remarketing
This Service uses the remarketing function of Google Inc. to present interest-based advertisements to website visitors within the Google advertising network. A "cookie" is stored in the visitor's browser, which makes it possible to recognize the visitor when he or she visits websites that belong to Google's advertising network. These pages may contain advertisements that refer to content that the visitor has previously viewed on websites that use Google's remarketing feature.
According to its own statements, Google does not collect any personal data in this process. However, if you do not wish to use Google's remarketing function, you can always deactivate it by making the appropriate settings at http://www.google.com/settings/ads
Alternatively, you can disable the use of cookies for interest-based advertising through the Advertising Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp

Facebook Custom Audiences
We use Facebook Custom Audiences on our Facebook Site. For this purpose, so-called Facebook pixels are integrated on our websites. This is Javascript code. These pixels generate a checksum (hash value) from your usage data, which is transmitted to Facebook, e.g. browser information. If available, the Facebook cookie is also addressed and your Facebook ID is transmitted. If you have a Facebook profile and log in there, the data transmitted by the pixels can be used to present you with targeted, individualised advertising for WILKENS products and offers. Data from users who do not have a Facebook profile will be discarded unused by Facebook. For more information about the purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your setting options to protect your privacy, please refer to Facebook's data protection guidelines at https://en-gb.facebook.com/privacy/explanation .
If you do not wish the corresponding data collection, you can object under the following link and deactivate the data collection: https://en-gb.facebook.com/help/769828729705201/ .

Integration of the Trusted Shop Trustbadge
The Trusted Shops Trustbadge is included on this website to display our Trusted Shops seal of approval and any collected evaluations as well as to offer Trusted Shops products to buyers after an order.
This serves to safeguard our legitimate interests in an optimal marketing of our offer in accordance GDPR, which predominate in the context of a balancing of interests. The Trustbadge and all services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When the trust badge is called up, the web server automatically saves a so-called server log file, which contains e.g. your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your page visit.
Further personal data will only be transferred to Trusted Shops if you have consented to this, decide to use Trusted Shops products after completing an order or have already registered for use. In this case the contractual agreement between you and Trusted Shops applies.

Use of PayPal
When paying with the PayPal method, the data required for the payment process at PayPal in accordance with GDPR are automatically transmitted to the payment service provider PayPal. In addition, user data is transmitted to PayPal as part of payment processing.
Further information can be found here:
https://www.paypal.com/us/webapps/mpp/ua/privacy-full
If you have any questions, please contact PayPal:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal
L-2449 Luxembourg
E-mail: impressum@paypal.com

Payment Processing through Heidelpay
The collection, processing and storage of data for the processing of electronic payment transactions is carried out by our partner, Heidelberger Payment GmbH, Vangerowstraße 18, 69115 Heidelberg (hereinafter referred to as Heidelpay). Heidelpay receives the following data directly from you in connection with your order as part of the processing of electronic payment transactions in accordance with GDPR: Title, gender, first name, surname, company, address, postcode, city, country, customer number, e-mail, type of payment.
When paying by credit card, the following additional information is transferred directly to Heidelpay: credit card number, credit card holder, credit card validity (month and year), credit card CVC. When paying by online bank transfer, some of the following additional information may also be transferred directly to Heidelpay, depending on the system: account holder, bank name, account number or IBAN, bank code or BIC. If you pay in advance, the following additional information is transferred to Heidelpay to simplify the allocation of your payment: IBAN, BIC, account holder.

Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: Datenschutz@wilkensundsoehne.com
By phone number: +49 (0) 421 4103 0
By mail: Wilkens & Söhne GmbH, An der Silberpräge, 28309 Bremen, Germany